Help Center | Help Center

Support Packages

Evvos is dedicated to providing comprehensive support packages that guarantee efficient service experience for every customer. With a robust Help Center and a range of telemetry devices, probes and solutions, Evvos empowers users to integrate and manage their data seamlessly. The Cloud Integration Services App, hosted in a secure Microsoft managed datacenter, further enhances the reliability of Evvos' services. These offerings are designed to minimize maintenance expenses and streamline implementation processes, ensuring customer satisfaction and operational excellence.
  • Free - best effort, tickets, knowledge base articles, commuity
  • Professional - less than 24h resposne time, tickets, knowledge base articles, community, 20% discount on custom decoders
  • Premium - less than 8h  response time, tickets, knowledge base articles, 30% discount on custom decoders


GER YOUR SUPPORT PACKAGE


    • Recent Articles

    • Create Device

      A device in CIS can be activated/added by clicking Devices > Add and filling in the requried information and then click Save Changes. To create a new device you need the following: device name provider device id (Sigfox Module ID, LoRa DEUI etc.) ...
    • Create Application

      Navigate to https://app.evvos.com and login using your credentials. Click Application then Add. Provide a name and description for your Application, associate the Application with your Organization and then click Save Changes. On the application page ...
    • Manage API Keys

      To use our API, you must first create an API Key. To Create an API key navigate to your organization, click the API Keys tab and then the Create API Key section. Provide a name for your API Key and click Create API Key. to view an API key, click the ...
    • Manage Members for your Organization

      Navigate to your Organization, clik the Manage Members tab. to add a new member, click the Add Member section to expand it, enter the email address in the Organization Member Email field and click Add Member. Please, ensure that the member you are ...
    • Create Organization

      Navigate to https://app.evvos.com and login using your credentials. Click Organizations, then Add. Provide a name and description for your Organization and then click Save Changes.
    • Popular Articles

    • Message Decoder - None

      Message Decoder - None - sensor message are not decoded. Only raw message data along with relevant metadata is displayed and returned by our API or pushed to your endpoint when useing Relays/Webhooks. This Message Decoder does not have any associated ...
    • CIS Structure

      CIS has a hierarchical structure: Organization – represents a business entity or service. You can create multiple organizations if required. Application – describes the application you are creating. You can have multiple applications associated with ...
    • Create an Account in the CIS Portal

      Navigate to https://portal.evvos.com and click CREATE AN ACCOUNT. Complete the Sign Up form and click SUBMIT. You will receive and email with a link to click on in order to confirm your email address. Please check your SPAM / JUNK mail folder if your ...
    • CIS Security and Benefits

      Evvos CIS (Cloud Integration Services) is an application designed, developed and managed by our in-house software team. CIS runs in a Microsoft managed datacenter in the Netherlands and relies on scalable, trusted, and reliable Microsoft Cloud ...
    • Create an Oganization Using your Sigfox Tokens

      Follow the steps below if you wish to use Sigfox connectivity tokens purchased by your company. Login to CIS - https://portal.evvos.com Click Organizations and then Create New Organization. In the Manage Organizations window: provide a name for your ...