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Support Packages

Evvos is dedicated to providing comprehensive support packages that guarantee efficient service experience for every customer. With a robust Help Center and a range of telemetry devices, probes and solutions, Evvos empowers users to integrate and manage their data seamlessly. The Cloud Integration Services App, hosted in a secure Microsoft managed datacenter, further enhances the reliability of Evvos' services. These offerings are designed to minimize maintenance expenses and streamline implementation processes, ensuring customer satisfaction and operational excellence.
  • Free - best effort, tickets, knowledge base articles, commuity
  • Professional - less than 24h resposne time, tickets, knowledge base articles, community, 20% discount on custom decoders
  • Premium - less than 8h  response time, tickets, knowledge base articles, 30% discount on custom decoders


GER YOUR SUPPORT PACKAGE


    • Recent Topics

    • 2024-07 CIS Release Notes

      July 2024 Added details page for sent alerts Changed export messages to work with direct links to the api. Fixed deleting of calibration rules Added last device events on the dashboard Added link to API documentation in Organization page

    • 2024-06 CIS Release Notes

      June 2024 Dashboard fixes Added application widget Added Dashboard service and a button for adding a device to dashboard. Fixes and tweaks Dashboard grid fixes. Saving dashboard settings. Investigates map issues when in widget Added name and app filters

    • 2024-05 CIS Release Notes

      May 2024 Map info box style tweak. Changed first device event to be expanded when coming from devices list. Added device link in device event Added link and tooltip. Added sorting column. Fixed sortAsc to work with string Added more info and status icon

    • 2024-04 CIS Release Notes

      April 2024 Fixed language filter selection after reload

    • Asociate a Device with a Different Application

      Implement a functionality for Admin users to associate a device with a different application (change the application for a device).

    • Add Provider Device Id in Device Grid and Device Details Page

      In order to quickly find a Provider Device Id for a device, it will be good to have the display Provider Device Id in the device grid page (filer will be nice as well) as well as in the device details page.

    • 2024-03 CIS Release Notes

      March 2024 Unified style of table headers Added Provider device id filter Graph - added option for connecting missing points Fixed getIcon(). Fixed other templates. Added icon for soil moisture Added confirm modals Moved datepicker to be on the same row

    • 2024-02 CIS Release Notes

      Fabruary 2024 Map fixes - added 'hide' button, added map link on device details page Fixed error on map cluster click Improved info bubble show/hide Fixed map zoom so that markers are not exactly at the edge Fixed logo link Fixed breadcrumb not to show

    • 2024-01 CIS Release Notes

      January 2024 Various fixes to fetching and dealing with user data in the client Trends graphics adjustments and fixes - title, period, missing metrics Fixed navigation issues in details pages Added code for setting URL params on form changes Changed default

    • Ideas and Suggestions: Evvos Devices

      Post Ideas and new feature suggestions related to Evvos devices.

    • Ideas: Evvos Cloud Integration Services (CIS) App

      Add at least one default metric in Trends. Select Application, Device, and Period. Graph is loaded with the Battery Voltage as a pre-selected metric.

    • Welcome to Community

      The Community hub inside HelpCenter lets you post 4 types of content. These are Ideas, Questions, Problems and Discussions. Each of these serves a particular purpose. When your have something to discuss with us, post a discussion within the community.

    • Popular Articles

    • Message Decoder - None

      Message Decoder - None - sensor message are not decoded. Only raw message data along with relevant metadata is displayed and returned by our API or pushed to your endpoint when useing Relays/Webhooks. This Message Decoder does not have any associated ...

    • CIS Structure

      CIS has a hierarchical structure: Organization – represents a business entity or service. You can create multiple organizations if required. Application – describes the application you are creating. You can have multiple applications associated with ...

    • Create an Account in the CIS Portal

      Navigate to https://portal.evvos.com and click CREATE AN ACCOUNT. Complete the Sign Up form and click SUBMIT. You will receive and email with a link to click on in order to confirm your email address. Please check your SPAM / JUNK mail folder if your ...

    • CIS Security and Benefits

      Evvos CIS (Cloud Integration Services) is an application designed, developed and managed by our in-house software team. CIS runs in a Microsoft managed datacenter in the Netherlands and relies on scalable, trusted, and reliable Microsoft Cloud ...

    • Create an Oganization Using your Sigfox Tokens

      Follow the steps below if you wish to use Sigfox connectivity tokens purchased by your company. Login to CIS - https://portal.evvos.com Click Organizations and then Create New Organization. In the Manage Organizations window: provide a name for your ...